Course Outline

Introduction to Quality Auditing in Healthcare

  • Definition and importance of quality auditing
  • Types of audits (internal, external, compliance, process)
  • Roles and responsibilities of quality auditors

Healthcare Quality and Safety

  • Introduction to healthcare quality and patient safety
  • Regulatory requirements in healthcare (e.g., JCAHO, CMS)
  • Key quality standards and frameworks (ISO 9001, Six Sigma, Lean)

Quality Management Systems (QMS)

  • Components of QMS in healthcare
  • Designing and implementing QMS
  • Continuous improvement processes

Leadership and Strategic Planning

  • Leadership principles in quality management
  • Strategic planning and deployment
  • Change management in healthcare

Audit Planning and Preparation

  • Planning an audit program
  • Developing audit plans and checklists
  • Resource allocation and scheduling

Conducting Audits

  • Data collection methods (interviews, observations, document review)
  • Audit tools and techniques (flowcharts, check sheets, fishbone diagrams)
  • Recording and classifying audit findings

Data Analysis and Interpretation

  • Statistical tools for data analysis
  • Root cause analysis
  • Corrective and preventive actions (CAPA)

Audit Reporting

  • Writing effective audit reports
  • Communicating findings to stakeholders
  • Follow-up and closure of audit findings

Regulatory Compliance in Healthcare

  • Key regulations and standards (HIPAA, FDA, OSHA)
  • Compliance auditing techniques
  • Handling non-compliance issues

Ethical Issues in Quality Auditing

  • Ethical principles and professional conduct
  • Conflict of interest and confidentiality
  • Ethical decision-making in auditing

Exam Preparation Strategies

  • Understanding the CMQ/OE and ASQ exam formats
  • Tips and techniques for effective studying
  • Practice questions and mock exams

Summary and Next Steps

Requirements

  • Basic understanding of quality management principles and practices
  • Familiarity with healthcare regulations and standards

Audience

  • Quality managers
  • Healthcare administrators
  • Auditors
 21 Hours

Delivery Options

Private Group Training

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  • Pre-course call with your trainer
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  • Training scheduled on a date of your choice
  • Delivered online, onsite/classroom or hybrid by experts sharing real world experience

Private Group Prices RRP from €6840 online delivery, based on a group of 2 delegates, €2160 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.

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